RapidRatings FHR Exchange Support

Need help with your RapidRatings FHR Exchange account? Received a request from a client to get rated on the Exchange? Our team is prepared to help.

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Supporting Premium & Standard members

The quickest way to get help when you've received a request to join, or have questions about your membership, is to contact your dedicated CSM. Their information is included in your introductory email. All contact methods and helpful resources are listed below.
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Contact Your MSA

Contacting your dedicated Member Services Associate is the best way to get help. Their contact information will be in your introduction email from us.

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Email the FHR Exchange team

Click to email our support team (fhrxsupport@rapidratings.com) with any questions, comments, or concerns. A team member will reach out as soon as possible to address your message.

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Complete a Customer Request

Have one of your customers or prospects requested an FHR for your company? Complete the form and a RapidRatings team member will assist you in signing up.

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RapidRatings FHR Exchange Help Center

Visit our help center to see common questions and important information about the FHR Exchange and rating process.

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Email Our Support Team

Click to email our support team (support@rapidratings.com) with any questions, comments, or concerns. A team member will reach out as soon as possible to address your message.

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Reach Us by Phone

Call +1 (646) 233-4553 to reach a Member Services Associate. The Member Services team is available by phone Monday - Friday, 8am to 5pm EST.

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Quick Link

How to access the RapidRatings system

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